The available conditions are:
true (unconditional) this e-mail template will be available for all reservations
reservation has 0 balance only available for reservations that are fully paid
reservation has positive balance only available for reservations that are not paid
reservation has negative balance only available for reservations that are overpaid
invoice is paid available when there is at least one payment of an invoice in the reservation
reservation is BLOCK available if the reservation is a Block booking
NiteSoft Loyal is purchased available if the guest bought a loyalty code
reservation of X category available if the guest booked a specific Unit Category that you have specified
reservation by X offer only available if the guest booked using an offer code that you have specified
reservation by X rate option only available if the guest booked using an rate option that you have specified
stay overlaps X only available if guests have made a reservation for any of the days in a date interval that you have specified
stay between X only available if guest have made a reservation within the date interval you have specified
customer is X member only available if guest is a member of the specified Loyalty Category
unit has preference X available if the guest booked a room with the preference that you have specified
reservation has extra X available if the guest booked the extra that you have specified
reservation has service X available if the guest booked the service that you have specified
reservation is confirmed available if the reservation is confirmed
an invoice is not paid available if at least one invoice in the reservation is not fully paid
has payment link available if the reservation has at least one payment link
reservation verification is required for hotels that use ‘Guest verification function’
reservation has early check in a unit for hotels that use ‘Guest verification function’
reservation has late check in a unit for hotels that use ‘Guest verification function’
profile identity documents are declined for hotels that use ‘Guest verification function’
reservation from X channel available if the reservation is from the specified channel
key code is ready a key code has been created in access system and can be sent to guest
unit tagged as X available if the guest booked a room with tag that you have specified
unit located at X available if the guest booked a room with location that you have specified
send by user add this is you want the template to be visible for manual sending even if all conditions are not met
on date of verification request for hotels that use ‘Guest verification function’
profile identity documents are not uploaded for hotels that use ‘Guest verification function’
reservation from X target group available if the reservation is of the specified target group
reservation has free check-in option available if at least one room has the free check-in option checked
reservation by X unit available if the guest booked the unit that you have specified
complex add this if you want to combine many conditions, it will open a panel where you can add the combination of conditions.
The 'send by user' conditon will allow you to manually use a guest message template from a reservation although all other condtions are not met.
To add combination of conditions, select 'complex' condition.
You can switch between and, or and not to build your rule. To add another condition click "Add group" to add a condition to the same group click the "+" icon.
In the example below we will send the mails to all reservations which are booked with offer "early bird" and has either balance 0 or at least one paid invoice.
