Comment Areas are a set of rules that decide where a comment should be displayed and which users that should see it.
If you want Comment Areas enabled please contact support@nitesoftsolutions.com
This are the available comment Areas:
Accounting
Conference
Housekeeping
Reception
Planning
Public -comments that can be visible to customer
External -comments that are imported from third party systems, e.g. Channel Managers
When a comment is created user can select which Areas the comment should be visible for.
The comment will be displayed in different pages depending on the rule for that Area.
Arrival/Departure list: Shows comments of area 'Reception' and 'Planning'
Conference Summary: Shows comments of area 'Reception', 'Planning' and 'Conference'
Guest Messages: There is a placeholder to include comments of Area Public in guest messages
Each user sees the comments that have Areas that is linked to his Department and you can also add additional Areas to a specific user.
Which Areas a user of specific department have access to is configured like this.
1. Go to 'Administration>Drop Down Lists'
2. Go to 'Department'
3. For each Department you can click on Area and select which Areas users of this Department should see.
4. Click 'Save' top right corner to save the changes
Adding additional Areas to a user is done like this.
1. Go to 'Administration>Employees'
2. Open the Employee you want to edit
3. 'DepartmentId' dropdown is where you select the dropdown of the employee and in 'Areas' section you can give user access to additonal Areas.
In reservation view user will by deafult see the comments that are assigned to any Area of the Department or the user.
The user can use the filter function like this to see comments of Areas that are not directed to the users Department.