1. You will find the question mark icon for Help & Support in the main menu in all Nitesoft pages.
2. On the right hand side of the Help & Support popup, you will be able to search in all Nitesoft articles to find answers to your questions.
3. If you encountered a problem or cannot find what you are looking for, post a message to us and use the template for Help & Support.
Please, submit your support request in english. Always select Type and Priority of your question. For bug reports please fill in steps to reproduce the problem. You may take screenshots and/or attach files.
Type
Problem: Nitesoft does not work as expected.
Question: Normally related to usage of Nitesoft.
Feature Request: Suggest an improvement of how Nitesoft works.
Priority
URGENT: Business critical function does not work. Needs immediate fix.
HIGH: Feature/function does not work.
Question (Type) that need quick response.
MEDIUM: General requests for support, questions that do not need immediate answers
LOW: General requests for support, questions that are not time critical.
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