Refund online payments
1. To refund a payment click the 'three dots' icon next to the 'receipt' icon.
2. If you have a payment that is made by an online payment provider, you will get the options 'Refund online' and 'Refund manually'.
If you select 'Refund online' the money will be refunded to customer when you create the refund, for example customer paid with credit card and want to get the refund to the same credit card.
If you select 'Refund manually' no money will be transferred when refund is created, instead you have to make the actual refund yourself. For example customer paid with credit card but you will refund him by bank transfer.
Select 'Refund online' to refund customer on the same card that the payment was originally made with.
3. Payment window will open and to the left you will see a panel that will suggest the amount to refunded.
It will suggest to refund total amount, but if you want to refund only part of the payment you change the amount before you press 'Refund' button.
4. When you press 'Refund' money is refunded to customer.
Refund payments manually
1. To refund a payment click the 'three dots' icon next to the 'receipt' icon.
2. Click 'Refund manually'.
All payments have the option to refund manually.
If you select 'Refund manually' no money will be transferred when refund is created, instead you have to make the actual refund yourself. For example customer paid through bank transfer and you refunded him through bank transfer.
3. Payment window will open.
Check that 'Pay for', 'Amount', 'Date' and 'Payer' are correct or change them if not.
Select 'Payment method' and enter 'Reference' and 'Save' in top right corner.
Refund several payments manually
Refund online can only be done for one payment at a time, but refund manually can be done for several payments in the same reservation.
1. Click 'Add payment' to refund several payments.
2. Change payment type to 'Refund' this will open the list of previous payments and invoices.
(You can open the list manually be clicking the 'list of payments and invoice' icon in the grey bar, top right corner.)
3. Select the payments you want to refund, you can edit the amount you would like to refund of each payment.
Click 'Checkmark' icon in grey bar in top the right corner to continue.
4. Check that 'Pay for', 'Amount', 'Date' and 'Payer' are correct or change them if not.
Select 'Payment method' and enter 'Reference' and 'Save' in top right corner.
