Sometimes the reservation looks fully balanced but the invoice does not disappear from Invoice Report.
This happens if you have created a credit invoice or payment but forgot to link it to the original invoice.
If payment is not linked to invoice
1. The reservation typically looks like this but invoice is still unpaid in Invoice report.
2. Click the payment's transaction number to open payment view, in this image "fgdsh".
3. In this example the 'Pay for' field should say "INV_27" if it was linked to Invoice 27. Now it says 'Pay for' "RESERVATION" which means that the payment is not linked to the invoice.
Click the 'list of payments and invoices' icon in the grey bar in top right corner.
4. You will see a list of all invoices and payments of the reservation, find the invoice you want to link the payment to.
5. Select the invoice, double check that amount is correct. Click 'checkmark' icon in top grey bar to continue.
6. 'Save' in top right corner and the invoice is linked to the payment and will be marked as paid in Invoice Report.
If credit invoice is not linked to invoice
1. The reservation typically looks like this but invoice and credit invoice are still unpaid in Invoice report.
2. Click the credit invoice number to open invoice view, in this image "CINV_28".
3. In this example the 'Pay for' field should say "INV_27" if it was linked to Invoice 27. Now it says 'Pay for' "RESERVATION" which means that the credit invoice is not linked to the invoice.
Click the 'list of payments and invoices' icon in the grey bar in top right corner.
4. You will see a list of all invoices and payments of the reservation, find the invoice you want to link the payment to.
5. Select the invoice, double check that amount is correct. Click 'checkmark' icon in top grey bar to continue.
6. 'Save' in top right corner and the invoice is linked to the credit invoice and both will be handled in Invoice Report.
