Setting Up HopToDesk Host (for Nitesoft Kiosk Support)

HopToDesk is the remote support tool used by the Nitesoft team to securely connect to your PC and troubleshoot kiosk issues (Point of Sale operations, card payments, receipt printer control, clean cash unit, etc.).

Important notes before you start:

• Administrator privileges are required for the support session so the Nitesoft team can fully access system settings, services, and kiosk software.
• The PC must be connected to the internet.
• Perform these steps on the kiosk PC that has the issue.
• HopToDesk works on Windows. It can run in portable mode, but you must install it to enable full administrator/elevated permissions.

Step-by-Step Setup Instructions

1. Download HopToDesk
   • Open your web browser and go to the official website: https://www.hoptodesk.com/
   • On the home page, select Windows version (usually Windows (64-bit)) and click the Download button.
   • Save the installer file (usually named something like HopToDesk.exe).
2. Install HopToDesk with Administrator Rights
   • Locate the downloaded file.
   • Right-click the installer file → choose "Run as administrator".
   • If a User Account Control (UAC) prompt appears, click Yes.
   • Follow the on-screen installation wizard (accept the license agreement and use default settings).
   • When installation is complete, click Finish. HopToDesk will launch automatically.
3. Run HopToDesk and Note Your Connection Details
   • The main window will open with two sections:
     • Left side: “Your Desktop” (this is the host side).
     • Right side: “Control Remote Desktop” (not needed now).
   • In the “Your Desktop” panel you will see:
     • Your ID (a 9-digit number, e.g. 316 472 534)
     • Temporary Password (a short random string, e.g. hycigf)
   • Write down or copy both the ID and Password.
4. (Optional but recommended) Enable Unattended Access
   • Under the password field, check the box “Unattended Access”.
   • This allows the Nitesoft team to connect even if you are not physically at the PC (useful if the kiosk is in a busy area).
5. Share Your ID and Password with Nitesoft
   • Send the ID and Password to the Nitesoft support team in Freshdesk ticket.
   • Example message:

     “Kiosk issue on PC-XYZ. HopToDesk ID: 316 472 534 Password: hycigf Admin rights enabled.”

6. Keep HopToDesk Running
   • Leave the HopToDesk window open and do not close it.
   • The Nitesoft technician will enter your ID on their side and connect.
   • You may see a connection request popup (if “Unattended Access” is not enabled) — accept it when it appears.
7. During the Support Session
   • The Nitesoft team will have full remote control with administrator privileges.
   • They can view the kiosk software, check card payment processes, printer settings, logs, etc.
   • When the session is finished, the technician will let you know and you can close HopToDesk.

After the Session

• You can close HopToDesk or uninstall it if you no longer need it.
• For future issues, simply repeat the process (the installer remembers settings).

Need help during setup? Reply to your Nitesoft support ticket or contact the team directly and they will guide you through any step.