Credit invoice amount is less than unpaid amount of the invoice.
The credit invoice amount does not correspond to the unpaid amount of the invoice.
Correct it by creating a credit invoice for the outstanding amount like this.
Rounding error, invoice is underpaid
Sometimes the paid amount does not correspond exactly to the invoiced amount. It can be caused by rounding error, that the customer paid in other currency for example.
If the invoice is underpaid you correct it by paying the outstanding amount of the invoice and select payment method "Penny equalization" (this payment method needs to be added to your hotel first).
When correcting the invoices you can use either "pay for invoice" like this or "pay for several invoices'" function like this.
Rounding error, invoice is overpaid
If the invoice is overpaid you correct it by refunding the overpaid amount of the invoice and select payment method "Penny equalization" (this payment method needs to be added to your hotel first).
When correcting the invoices you can use "refund" like this.
Missing card fees, commission or similar
If the paid amount does not correspond to the invoiced amount and the cause is that there have been a card fee, commission or similar deducted from the paid amount.
You correct it by paying the outstanding amount of the invoice and select payment method "Card fee"/"Commission" (or other suitable payment method that you have added to your hotel) .
When correcting the invoices you can use either "pay for invoice" like this or "pay for several invoices" function like this.
According to this commission handling, the total housing reveneue will be including commission. If you want the housing reveneue to be excluding comission read more here on how to add commission as part of housing revenue.
Fortnox
If you have fortnox integration read more about rounding errors and card fee errors here.