Front Office

Front Office functions

Reservation: Undo No-show status for a reservation
1. Find the no-show reservation and click 'Edit' in top right corner. 2. Go to the room with no-show status and press the revert-icon after the st...
Tue, 23 Apr, 2024 at 2:21 PM
Search: Search for reservation
1. You find the fast search at the top of all pages. In this search field you can find reservations by typing the reservation number, external reservation ...
Fri, 26 Apr, 2024 at 11:27 AM
Search: Reservation Search
1. Click in the fast search at the top of page and hit enter to go to Reservation search. Or go to 'Front Office>Reservation Search'. 2. In Re...
Mon, 26 Feb, 2024 at 9:35 AM
Front office: Room changes
Room changes can be done in 3 ways: 1. By drag n'drop in the Grid. You can switch room, upgrade, extend or shorten stay. Rate will always change to cur...
Tue, 23 Apr, 2024 at 2:24 PM
Reservation View: Date and/or Room Change
1. Find the reservation where you want to move your room reservation. Go to 'Edit' mode. 2. Find the room and press 'Date and/or Room Change&...
Tue, 23 Apr, 2024 at 9:18 AM
Grid: Switch room and extend/shorten stay
1. Go to 'Grid' and find the reservation you want to make changes to. 2. If you put the cursor on the reservation and right click and hold you ca...
Tue, 23 Apr, 2024 at 2:25 PM
Reservation view: Split/Move a room from one group reservation to another
Split 1. In reservation view (view mode) of the reservation you want to split, click 'Split' in the options menu in top right corner. 2. In the pa...
Mon, 7 Sep, 2020 at 10:39 AM
Payment: Create Payment
For detailed information about the different fields and choices in Payment view read more here. 1a. In the reservation where you want to create a paymen...
Mon, 17 Jun, 2024 at 4:14 PM
Reservation view: Change number of guests
1. In your reservation find the room where you want to change number of guests. 2. Change number of guests in the 'Adults', 'Children' and...
Fri, 26 Apr, 2024 at 2:46 PM
Invoices: Create Credit invoice
1. Go to the reservation where you want to create a credit invoice. 2a. If you want to credit an already existing invoice select click dot menu after the ...
Thu, 24 Aug, 2023 at 3:12 PM